As you wait for your item, the “Package arrived at an Amazon Facility” is one of the most common and recent tracking statuses.
Before the item arrives, you can see this Amazon tracking status several times and across different facilities.
So, what gives?
What Does, “Package Arrived At An Amazon Facility” Mean?
This tracking status means that an item has arrived at one of the Amazon distribution hubs and is on its way to its destination.
As you can see from the screenshot below, you can receive this update more than once and from different distribution hubs. For instance, the item can move from the Swanton hub to Haslet, then Balch.
Why Is My Package Status Stuck On “Arrived At An Amazon Facility” For Long?
High Volume Of Packages On Amazon Distribution Hubs
During holidays (Black Friday, Prime Day, Christmas, etc.), Amazon facilities experience massive shipment volumes, leading to processing delays.
Your package may be scanned into the facility but sits in a queue before moving to the next sorting step.
Depending on how backed up the distribution hubs are, several days might pass before seeing anything new on the tracking page.
Delayed or Missed Scan
Sometimes, packages are moved but not scanned due to human error or system glitches.
The tracking may not update until the next major scan (e.g., departure or delivery scan).
Transportation Delays (Weather, Accidents, Logistics Issues)
External factors like bad weather, truck breakdowns, or carrier delays can halt movement.
Severe weather (snowstorms, heavy rain, hurricanes, fog, etc.) can shut down roads, airports, and ports. In such a scenario, operations would slow down making it impossible for items to go from a single distribution hub to the other or to the recipient.
A major road accident near a distribution hub or on key transport routes can create massive delays.
Lastly, about logistical issues, if the distribution hub lacks enough workers (drivers, sorters, warehouse staff), packages get stuck in processing.
For instance, if the package sorting system fails, it may take hours or days for workers to manually catch up, especially during peak seasons.
Also Read: What Does Package Left An Amazon Facility Mean?
Lost or Misplaced Package
In rare cases, packages can get misplaced within the facility or placed on the wrong truck.
The tracking remains stuck because the package isn’t moving through the system.
Carrier Handover Delay
Sometimes, Amazon hands off packages to USPS, UPS, or FedEx, but the carrier experiences delays in pickup or scanning. The status in that case stays on “Arrived at Amazon Facility” until the carrier scans it.
What Do I Do When Facing, “Package Arrived At An Amazon Facility” For Long?
Re-track The Item
Sometimes, the Amazon tracking page isn’t accurate.
To get better and real-time updates, we recommend using free Third-party tracking sites such as 17Track or Parcelsapp.
Be More Patient
Delays are common, especially with orders that aren’t under Amazon Prime. However, losing packages is uncommon while dealing with Amazon.
While there are several complaints about Amazon Prime items subscribers facing delayed shipments, they usually report succeeding in getting their items albeit later than guaranteed.