If you are awaiting your parcel from AliExpress, you might have seen this tracking status, “The package was successfully handed over after customs clearance.”
Under that tracking status, this notification is also prevalent, “We’re sorry, but due to high demand, shipments are taking longer than usual. We are doing everything we can to ship the order as soon as possible. Thank you for your patience.”
Now, these are two confusing statements. We expect the item to get to you sooner after the so-called customs clearance, but then AliExpress contradicts themselves when they talk of the shipments taking longer due to high demand.
Just what does this vague tracking status mean, though? Let’s find out.
What Does “The Package Was Successfully Handed Over After Customs Clearance” Mean On AliExpress?
This AliExpress tracking status means that the customs in your country successfully cleared your item to get into the country and AliExpress is waiting for their last-mile carrier partner to proceed with the delivery toward your destination.
Why Is My Package Stuck On That Status For Too Long?
You won’t be expecting too much to want your item to arrive at your destination a few days after, “The package was successfully handed over after customs clearance” status.
However, it’s common to find that this message can prevail for a week or even more. These are the common reasons:
The Carrier Partner Has Insufficient Packages To Continue With The Delivery
Sometimes, AliExpress doesn’t use the national carriers for last-mile deliveries.
Where they have partnered with private third-party package delivery companies, it happens sometimes that those companies aren’t famous enough and by the time they get full trucks from customs to their warehouses, it can take several days or weeks.
In that case, it’s impossible to blame customs or AliExpress, but the lack of enough packages for the contracted delivery partners.
Wrong Tracking Status
The AliExpress tracking system isn’t the most effective, which is why many recipients prefer to track their items using third-party sites and apps.
While they might be claiming that the package was handed over after customs clearance, it could be a system glitch; with the right position being that they didn’t hand it over after all.
What Should I Do To Get My Package Faster?
Begin By Re-tracking Your Item
Since you are aware that the AliExpress tracking system isn’t the most effective, re-tracking your package using Third-party tracking sites such as Parcelsapp or 17Track is the best solution.
These sites are integrated with most of the e-commerce stores and delivery companies, helping them provide you with real first-hand information about your items.
If you confirm from these websites that your package was handed over to a last-mile carrier but it’s not moving, know that that delivery company might be waiting for the delivery truck heading toward your route to be full.
In that case, a little patience will do.
If you find out that it’s a case of the wrong scan, you can then proceed to the next step below.
Contact The Sender
In case of delays during shipping, it’s vital to note that AliExpress and many other online retailers only desire to work with the sender as they are contracted to them. Not to the recipient.
Since you are the recipient in this case, always let the AliExpress seller know whenever you are facing a delayed delivery.
Whenever the Third-party tracking sites show that the delay is due to the wrong tracking status, let the seller know how to work around with AliExpress to necessitate your delivery.